Join Our Team

Doyle Plumbing employs a large team of highly skilled, fully licensed technicians that serve home, cottage and business owners across Peterborough, Central Ontario and the Durham Region. Our headquarters are located on the outskirts of Peterborough, Ontario, a region offering a unique quality of life with its mix of city life and cottage country relaxation.  Build your career with Doyle Plumbing, Heating & Cooling, a company with a proven track record in stable employment and growth.

Current Openings

Interested applicants should send their resume to careers@doyleplumbing.ca


Dispatch / Call Centre Manager – Job Description

We are seeking a full-time Dispatch Manager to work out of our headquarters located near Peterborough, Ontario.

 

Reports to:

Senior Management

Purpose of Position:

As the region’s leading provider of plumbing and HVAC services, our clients experience fast, reliable service and 24/7 call centre support. The Dispatch Manager plays a key role in ensuring our customers receive the best experience possible. You will be required to efficiently manage and direct our call centre staff in dispatching technicians to service calls utilizing advanced dispatch software. This is a fast-paced, dynamic position as we are a fast-growing company with 25 service vehicles and over 50 full-time technicians. The ideal position for an experienced call centre manager, a career with Doyle Plumbing is both rewarding and challenging.

Qualifications:

  • 3 to 5 years Dispatch or Call Centre Management Experience
  • Exceptionally strong proficiency with computers and previous experience using CRM software
  • Dedication to providing the best possible customer service experience
  • Strong communication and problem solving skills
  • Proven ability to multi-task and prioritize effectively in fast-paced environment
  • Candidates with call center or customer management experience in the construction / home services industry are preferred.

To Apply:

Please submit resumes to careers@doyleplumbing.ca and include Dispatch Manager in the subject line.

Doyle Plumbing, Heating & Cooling is an equal opportunity employer who welcomes resumes from all interested. We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.